Van Java Furniture – Your Questions Answered
At Van Java Furniture, we craft unique pieces of art with hardwood and resin to bring your family's vision to life. Below, we've answered the most common questions about our luxury table sets, custom designs, and services in the UK. If you don't see your answer, reach out at Sales@vanjavafurniture.co.uk or WhatsApp us at +44 7494451342
General Questions
What is Van Java Furniture?
We're a UK-based company inspired by Javanese craftsmanship, specializing in handcrafted hardwood and resin table sets and chairs. Each piece is a one-of-a-kind creation, blending premium woods like teak and Suarwood with vibrant resin designs.
Where are you located?
We are based in the UK and ship across the UK mainland. Contact us for details on specific locations or showroom visits!
Are your products sustainable?
Yes! We use responsibly sourced hardwoods and support reforestation projects, ensuring your furniture is eco-friendly and built to last.
Product Questions
What makes your tables unique?
Every table is a one-of-a-kind piece of art, thanks to the natural grain of hardwoods like teak or Suarwood and our hand-poured resin rivers (e.g., jade green, midnight black). No two are ever identical!
Can I customize my table set?
Absolutely! We offer custom designs to match your family's heartfelt vision. Choose your wood, resin color, dimensions, and chair style. Visit our custom design page to get started.
What are your tables and chairs made of?
Tables feature hardwoods like teak or Suarwood with high-gloss epoxy resin. Chairs are crafted from stained teak (e.g., mocha, midnight black) with plush upholstery options like velvet or fabric.
How much weight can your furniture hold?
Our tables (e.g., 156-206kg) are sturdy for dining but not designed for standing. Chairs support up to 135kg (300 lbs) each—perfect for everyday use.
Ordering & Customization
How long does it take to get my order?
For ready-made sets, expect 4-6 weeks due to crafting and shipping. Custom designs' lead times vary based on specs—simple designs take 4-6 weeks, while intricate ones may take longer. We'll confirm your timeline after ordering.
How do I place a custom order?
Head to our page, select your preferences, and submit your request. We'll contact you within 48 hours to finalize details and provide a quote.
Can I cancel my order?
For ready-made items, cancel within 14 days of delivery (if unused). Custom orders can be cancelled within 48 hours of placement, before production starts—after that, cancellation isn't possible due to their bespoke nature. See our returns policy for details.
Shipping & Delivery
Where do you ship?
We deliver across the UK mainland for FREE and installation is included. Contact us for quotes to the Highlands, Islands, or Northern Ireland, as extra fees may apply.
How much is shipping?
Shipping is FREE for UK mainland, installation and delivery are via our specialist courier.
What if my item arrives damaged?
Check your delivery immediately and report damage within 7 days with photos to sales@vanjavafurniture.co.uk. We'll replace or refund it at no extra cost. See our returns policy for more.
Returns & Care
What's your return policy?
Ready-made items can be returned within 14 days if unused. Custom designs are non-returnable unless faulty, as they're made to your specs. Faulty items are covered for 30 days—full details are in our returns policy.
How do I care for my furniture?
Wipe tables with a damp cloth, use coasters, and avoid heat. For chairs, vacuum upholstery and spot-clean stains. Check our care guide for detailed tips.
What if my table or chair gets scratched?
Minor resin scratches can sometimes be buffed—contact us for advice. For deeper damage or wood issues, we'll assess repair options under our faulty goods policy.
Payment & Pricing
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Shopify Payments. All prices include VAT (if applicable) and are in GBP.
Why are custom lead times variable?
Items in stock are available for delivery and installation within 3 days of purchase and this is included in the price.
Each custom design is crafted to your unique specs—simple designs (e.g., standard size, one resin color) take 4-6 weeks, while complex ones (e.g., intricate resin patterns) need more time. We'll keep you updated!
Do you offer warranties?
We stand by our craftsmanship. Faulty items are covered under UK law (30 days for refunds, up to 6 months for repairs)—contact us if something's wrong.
Still Have Questions?
We're here to help! Email us at sales@vanjavafurniture.co.uk, or WhatsApp us at +44 7494451342, or use our form. Let's make your Van Java Furniture experience as perfect as your custom set!